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Travel Assistance and Medical Evacuation Print E-mail

Effective October 1, 2012, FMCA has a new partner for the FMCAssist program — Seven Corners. This new relationship will result in some enhancements to the program. The decision of the FMCA Governing Board to partner with Seven Corners also ended FMCA funding for the FMCAssist program.

Under the new program, all FMCA members may use Seven Corners for assistance as needed (see Schedule of Coordination Services, items 1-21), with the member being directly responsible for any related expenses.

Or, for enhanced coverage, members may sign up and pay the associated premium for the Voluntary Member Participation Plan, which pays for covered expenses up to certain maximums (see Schedule of Benefits portion of this article). The premium for this voluntary plan option is $85 per year for a single person or $105 per year for a family.

FMCAssist online enrollment

The phone number to call for assistance under the program is (877) 202-4176. This number also can be used to request information or to sign up for the Voluntary Member Participation Plan. The NEW number to call collect from Mexico is (317) 582-2619.

Schedule of Coordination Services Available to All FMCA Members

1. Emergency Medical Evacuation/Repatriation Coordination
If any injury or illness results in a medically necessary emergency medical evacuation or repatriation, Seven Corners (administrator of the plan) will assist in the immediate transportation arrangements to the nearest medical facility that is capable of furnishing the required level and type of care for the applicable illness or injury as determined by the attending physician in consultation with the Seven Corners Medical Director. All expenses incurred are the direct responsibility of the member.

2. Emergency Medical Reunion Coordination
If an illness or injury occurs and the attending physician recommends that a family member travels with the member, Seven Corners will provide support to coordinate the transportation of one individual, of the member’s choice, to be at their side while they are hospitalized, and then accompany them during the return to their requested location. All expenses incurred are the direct responsibility of the member.

3. Return of Mortal Remains
A sensitive and valuable service that relieves the stress and confusion for families when transporting mortal remains across a country. Laws and regulations can differ, and Seven Corners will help with all the logistics involved. All expenses incurred are the direct responsibility of the member.

4. Return of Dependents
Should the member be traveling alone with Dependent(s) and become hospitalized and unable to take care of the Dependent(s) and he or she is left unattended, Seven Corners will coordinate and facilitate the process for the return of the Dependent(s) to the one location stipulated by the Dependent’s legal guardian (including an attendant/escort, if necessary to ensure the safety and welfare of Dependents under the age of nineteen [19]). All expenses incurred are the direct responsibility of the member.

5. Vehicle Return
Should the member, due to a medical condition, be unable to drive his/her vehicle back to his/her domicile, Seven Corners will help coordinate the return of the vehicle to the member’s home. All expenses incurred are the direct responsibility of the member.

6. Pet Return
If the member is traveling with his/her pet and unable to care for it due to a medical emergency, Seven Corners will coordinate the return of the member’s pet to his/her domicile. All expenses incurred are the direct responsibility of the member.

7. Prescription Medication and Glasses Replacement
If the member misplaces a medical prescription or damages eyeglasses or contact lenses while on a covered trip, Seven Corners will arrange to deliver the replacement prescription or glasses (lenses included) to the member’s current location. All expenses incurred are the direct responsibility of the member.

8. Medical, Dental and Pharmacy Referral and case monitoring
If a member is hospitalized while on a covered trip, they receive access to Seven Corners’ network of medical providers. Seven Corners’ medical management team monitors the case from initial admission until discharge while maintaining close contact with the member’s attending physician.

9. Trip delay and Missed Connection Coordination
Seven Corners is available to assist FMCA members to rebook flights in the event of cancellations, missed connections or change of schedules. All expenses incurred are the direct responsibility of the member.

10. Hotel and Flight Re-bookings
Seven Corners is able to assist FMCA members with any change or cancellation of existing hotel reservations in the event of unexpected change of travel plans.

11. Luggage Delay, Lost Baggage and Stolen or Damaged Baggage Delay Coordination
Seven Corners can assist with the coordination to return any delayed luggage and also with claim efforts against the commercial carrier for any lost or stolen luggage.

12. Emergency Return Travel Arrangements
In the event a member needs to return home due to an emergency, Seven Corners is available to assist in making hotel, flight and transportation arrangements to assist the member in returning home.

13. Lost Travel Documents Retrieval or Duplication
Seven Corners can assist in obtaining emergency travel documents and replacements of lost or stolen documents, credit cards, passports or visas.

14. Currency Conversion Assistance
Seven Corners can provide exact exchange rates for all currencies and assist in case of need to purchase foreign currency.

15. Interpretation and Translation Services
Seven Corners can provide emergency translation and interpretation services in all major languages and referrals to interpreter services locally.

16. Urgent Message Relay
Seven Corners will assist with contacting family in the event of an emergency situation while the member is traveling and relay any messages at the member’s request.

17. Emergency Cash Advance
Seven Corners can assist members in obtaining cash advances in local U.S. currency for medical emergencies or other travel needs.

18. Legal Referrals/Bond Assistance
Seven Corners provides the member with information about general legal services in the area where the member is traveling and bond assistance if needed (expenses covered by the member).

19. Travel Intelligence Services
In our ever-changing global medical, security and business climate, Seven Corners’ Travel Intelligence Services seek to prepare all travelers with the advanced tools for successful travel. All travelers can benefit from the pre-trip preparation, which includes medical, political and cultural informational services. The value-added differentiator of Trip Intelligence Services includes many benefits and educational resources for travelers even if medical care or trip management is not needed, including:

Text messaging alerts – Includes weather emergencies, security issues, customs alerts, as well as health care or pandemic warnings.

Country profiles – Access to our Wellabroad travel portal with updated information about any country in the world, and political, economic and medical information affecting the members’ travels.

Security alerts – Via text message or email, Seven Corners is able to keep the member informed of any security situation affecting the area where the member is traveling and provide valuable information that will ensure the member’s safety.

Crisis management – In case of a security situation or natural disaster affecting the area where the member is currently traveling, Seven Corners will inform the member of the best and safest way to return home. All expenses incurred are the direct responsibility of the member.

20. Concierge Services
Hotel referrals and reservations –
Worldwide hotel search and referrals and assistance in making reservations on behalf of the member, subject to availability.

Gifts arrangements and deliveries – Coordination of finding unique gifts for friend, families and or business associates, including wrapping and delivery.

Special activities recommendations – Worldwide local activities recommendation and reservations made on behalf of the member, subject to availability.

Tee time reservation (golf course recommendation) – Assistance with scheduling tee times and making course recommendations, subject to availability.

Sport events tickets and reservations – Assistance with obtaining tickets to sporting events, theater, concert and other events, subject to availability.

Rental car or limousine reservations – Coordination of car or limo arrangements, including transportation to and from the airport, hotel, meetings and more.

All expenses incurred are the direct responsibility of the member.

21. Access to WellAbroad.com (Pre-travel destination information, legal, embassy or consulate referrals, information on local medical and travel advisories)
WellAbroad is Seven Corners’ travel portal, which contains the most current information related to medical advisories, immunization needs, preventive measure tips, medical facility capabilities and up-to-date information on emergency assistance services worldwide. WellAbroad also contains travel-related embassy information, country-related important facts, updated travel-related information, links, country profiles and much more.

Voluntary Member Participation Plan (Premium Required)

In addition to all the services listed above in the Schedule of Coordination Services, the following Travel Medical Assistance Services and cost are offered by the Insurance policy to all FMCA members who purchase the Voluntary Member Participation Plan and pay the premium.

Program requirements include the following: must be 100 miles from home and must call prior to transport. Full-timers are considered to be 100 miles away from home at all times. Exclusions include traveling to secure medical care or medical advice and traveling against the advice of a physician. Additional exclusions apply.

PREMIUM COST
Single: $85 per year
Family: $105 per year

SCHEDULE OF BENEFITS

1. Emergency Medical Evacuation/Repatriation
The plan will pay covered expenses incurred if any covered injury or illness commences during the period of coverage that results in the medically necessary emergency medical evacuation or repatriation (i.e., their medical condition warrants immediate transportation from the medical facility where they are located to the nearest medical facility that is capable of furnishing the required level and type of care for the applicable illness or injury as determined by the attending physician in consultation with the Seven Corners Medical Director).

The maximum amount of this benefit is $500,000.

2. Emergency Medical Reunion
When Emergency Medical Evacuation or Repatriation is ordered and the attending physician recommends that a family member travel with the member, Seven Corners will provide transportation for one individual of the member’s choice to be at their side while they are hospitalized and then accompany them during their return to their permanent primary residence. Costs incurred for transportation and lodging are covered by the insurance policy. Approval and coordination of this benefit must be provided by the Seven Corners Medical Director in consultation with the attending physician to be considered a covered expense.

The maximum amount of this benefit is $50,000.

3. Return of Mortal Remains
A sensitive and valuable service that relieves the stress and confusion for families when transporting mortal remains across a country. Laws and regulations can differ, and Seven Corners will manage all logistics involved. The insurer will pay expenses incurred for preparation and return of a covered person’s body to his or her permanent primary residence if he or she dies. Approval and coordination of this benefit must be provided by Seven Corners to be considered a covered expense.

The maximum amount of this benefit is $50,000.

4. Return of Dependents
Should the member be traveling alone with Dependent(s) and become hospitalized and unable to take care of the Dependent(s) and he or she is left unattended, the plan will arrange and pay for a one-way economy fare to the one location stipulated by the Dependent’s legal guardian (including the cost of an attendant/escort, if necessary to insure the safety and welfare of Dependents under the age of nineteen [19]). Approval and coordination of this benefit must be provided by Seven Corners to be considered a covered expense.

The maximum amount of this benefit is $50,000.

5. Vehicle Return*
Should the member, due to a medical condition, be unable to drive his/her vehicle back to his/her permanent primary residence within the United States, Mexico or Canada, Seven Corners will arrange and pay to have a designated service return the vehicle to the member’s home, provided:

1) The member has been transported under either the “Emergency Medical Evacuation/Repatriation” or “Return of Mortal Remains” benefits; and
2) no one in the member’s traveling party is capable of driving, or proficient and competent to drive, the member’s vehicle. The vehicle must be in good condition and capable of being safely driven on the highway in compliance with local laws.

The insurance plan will also cover the return of any additional vehicle that is legally hitched to their vehicle at the time of the “Emergency Medical Evacuation/Repatriation” or “Return of Mortal Remains” to the destination of the pulling vehicle.

The member will be responsible for any costs incurred during the return of the vehicle to maintain the safe operation of the vehicle.

Alternatively, the member may choose to have their vehicle returned by a friend or family member. In such instance, and provided the return has been approved by Seven Corners and the vehicle is returned directly and expediently to the member’s permanent primary residence within the United States, Mexico or Canada, Seven Corners will arrange and pay for transportation of that person to the location of the vehicle, and will also reimburse the member for gas and tolls during the return. In addition, the plan will provide a $100-per-day benefit, up to a max of five (5) days for incidental expenses while driving. In no event shall the total expenses of a vehicle return exceed $5,000 for all expenses associated with the vehicle return.

Seven Corners must arrange and approve the vehicle return. If the member chooses to have a friend or family member perform the vehicle return, Seven Corners will not pay more than what it would have cost to have them arrange the vehicle return.

The maximum amount of this benefit is $5,000.

*Limited to trips in North America only.

6. Pet Return
Should the member be traveling with his/her pet and find themselves unable to care for it due to a medical emergency, Seven Corners will arrange for the return of the insured’s pet to his/her domicile.

The maximum amount of this benefit is $1,000.

7. Prescription Medication and Glasses Replacement
If the member misplaces a medical prescription or damages eyeglasses or contact lenses while away from home, Seven Corners will arrange and pay to deliver the replacement prescription or glasses (lenses included) to the member’s current location. Only the cost of shipping is covered. The cost of obtaining the prescription and/or glasses is the insured’s responsibility.

The maximum amount of this benefit is $500.

FMCAssist online enrollment

To sign up or to arrange for assistance by phone, call (877) 202-4176 (toll-free) or (317) 582-2619 (collect from Mexico).

MEMBERSHIP BENEFIT DISCLOSURE: FMCA Member Benefits are subject to change, including the discontinuation of any particular benefit, at any time and without prior notice. FMCA assumes no liability for damages, either direct or consequential, to any person or organization as a result of the use of services offered to members. All benefits may not be available in all states and foreign count

 

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