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Motorhoming | Family Motor Coach Association

Freightliner Custom Chassis Corporation (FCCC) is expanding its service with a resource that customers can fit into their pockets.

Launched in early 2011, FCCC’s 24/7 Direct initiative created a constantly available, easily accessible network with the goal of providing customers the best possible assistance and answers to even the most complex chassis issues. Now, new 24/7 Direct service cards are being mailed to all purchasers of new motor coaches built on an FCCC chassis dating back to Jan. 1, 2011.

The cards are printed with key support contact information and the customer Vehicle Identification Number to serve as a valuable quick reference. An embedded USB flash drive makes the card a virtual library of chassis data.

By flipping the drive out from one end of the card and plugging it into a computer, a customer gains access information about warranties, maintenance schedules, EPA 2010 emission technology, entire user manuals and more.

With a gigabyte of memory, the USB drive has plenty of room for additional downloads and updates.

“FCCC wanted to develop a resource that would enable our customers to easily access all of the essential information they need about their chassis,” said Dave Hoover, senior manager of Customer Support at FCCC. “The 24/7 Direct card and USB drive is compact, but it contains volumes of information that will be important to our customers."

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