***Please Note: If you have our new Inseego M2000. You may follow the guide for the MIFI8000 as the touchscreen interface is the same.
FMCA Offices are closed, if the issue is urgent and needs to be addressed immediately outside of office hours, you will need to reach out directly to Sprint Business Support to report the issue. This can be done by following these steps:
Note: (If asked for security PIN please say the following: "A security PIN is only required for revenue impacting account changes and is not required for Technical Support as we are not making any changes to the account".)
The Franklin R910 is getting old at this point and we now offer an upgraded device at no cost to you.
Before you complete your form for replacement. We may be able to get internet connectivity while you wait for the new device. Follow the steps below to attempt to restore service.
In order to get a replacement click the button below to take you to our Ticket Generation Form. Someone will reach out to you once you complete the form.
First goto menu on your Mifi. Scroll down and select 'About Mifi'. Then look for a wireless number (should begin with '513'). Scroll down and look for APN. We want it to say r.ispsn. If not, It's an activation issue.
IF the wireless number is present and the APN is set to r.ispsn and you're not able to stream or access internet select 'Slow Speeds'
At this point, We've observed in the 'About Mifi' page that either the wireless number is missing. Or, the APN is not set to r.ispsn. Let's dive into the steps below to try and get your device activated.
Follow the steps below to attempt a re-activation of your device
So far, in the 'About Mifi' page we've observied a wireless number (513-XXX-XXXX) and the correct APN setting 'r.ispsn'
Jump to the steps below to attempt to restore usable speeds on your MIFI8000
If the above steps didn't produce better speeds follow the steps below to make sure the PROFILE UPDATE successfully takes place on the device.
Let's check your coverage to make sure you're in an area that provides Sprint Coverage
Visit the link below to type in your location's address and check the coverage map in your areaClick here for Sprint Coverage Map
We're to the point where we've identified that this device does not show the wireless number and/or the correct APN setting (r.ispsn)
If your device was a warranty replacement the wireless number will be missing from your 'About Mifi' page. Click the question icon to see the steps on how to get to your 'About Mifi' page on your device.. IF your wireless number is missing you'll need to generate a ticket so we can get your device activated. Click the 'ticket generation' button below to get started and someone will call you shortly to finish the process.
If the wireless number is present. But, the APN is not set to 'r.ispsn' first try rebooting the device. Additionally, click the question icon to see the steps to complete a factory reset if a simple reboot isn't effective.
Additionally, If you'd like to speak with someone you can reach us at 800-543-3622