Having trouble with your AT&T Device?

Q: What is my data limit for this plan??

A: The AT&T Mobile Hotspot plan is a truly unlimited data plan. AT&T does, however, reserve the right to network manage at any point and this can happen in congested areas from time to time.

Important Info

The plan being offered through AT&T is a very usable 12 Mbps max speed, with the option to upgrade to 25 Mbps for an additional $5.00 per month. The plan is still unlimited data and is truly unlimited. If you have used 75 GBs or more, and you are in a congested area, you may notice reduced speeds because of data prioritization.

Q: How will I be billed for this benefit package?

A: The credit card that you use to enroll in the FMCA Tech Connect+ member benefit package, which includes use of a AT&T Device, will be billed on a monthly basis at the rate of $59.99. You will be billed by FMCA and billing begins at the time of enrollment, not activation.

Q: Am I locked into this plan for a given period of time?

A: This is a month-to-month plan - you are free to cancel this plan at any time.

Q: Can I place my device on seasonal standby?

A: You are able to temporarily suspend this service and reduce the monthly fee from $59.99 to $13.99. Service may be suspended for at most 3 months over a 12-month period. If you wish to suspend your service, please contact the FMCA office at 800-543-3622.

Q: How many devices can I order?

A: There is a one device limit per Membership # (ex. F123456).

Q: Do I own the mobile hotspot device?

A: The mobile hotspot is issued to you on a rental basis and must be returned to FMCA if you choose to unenroll or cancel. Reminder, there is a 1-time rental fee of $39.99 charged to your credit card at the time of enrollment, which is non-refundable.

Q: If I cancel, what address do I ship the device back to?

A: To cancel, log into our main website at https://www.fmca.com and then view your Member Profile. Scroll down through your profile to the "Technical Benefit Add-On" section, then find "Tech Connect +" within that section and click the “Cancel” button to begin the cancellation process.

Instructions will be provided as to where to ship the device for return, and a tracking number must be submitted through this form to finalize the cancellation.

(Please note that the cancellation process is available online only.).

The device will be returned to FMCA’s AT&T Plan Management service at the following address:

FMCA Office
8291 Clough Pike
Cincinnati, OH 45244

The device must be received in its original condition within 15 days of the cancellation date, otherwise you will be charged a $200 fee to cover administrative costs. Additionally, the device must be returned in its original packaging or there will be a $10.00 charge to your credit card. You are responsible for the shipping cost to return the device to the above address.

Q: If I already have AT&T Service can I just add this to my current plan?

A: No, this is a stand-alone plan offered by FMCA. Do not contact AT&T directly about this offer.

Q: Is there a warranty on my equipment?

A: There is a one-year manufacturer's warranty on the device. Please contact FMCA first if you believe you are in need of a replacement.

Q: What about international usage?

A: Internet access is good for use in the U.S. only.

Q: How does the shipping work when I order?

A: Please allow 24-Hours for order processing. Orders that are placed on a weekend day will not be processed until the following Monday.

You will receive your device within 5-7 business days at no charge. You must be present to sign for the package when it arrives.

Your device can be shipped to a mail forwarding address but you will need to take in to consideration the time it takes for your Mail Forwarding Provider to ship the device to you. Depending on your arrangement with your Mail Forwarding Provider, you may incur shipping charges.

Note: We are unable to ship to PO Boxes. Occasionally delays in processing and shipping can occur. FMCA is not responsible for shipping delays and is unable to process prorated refunds for lost service time due to delays in shipping or processing.

Q: What device will come with this plan?

A: You will either be shipped the Franklin A-10 or the Moxee.

Q: Will this plan come with 5G?

A: No.

Q: Can I take the SIM card out and use it in another device?

A: Yes. When you do, please contact FMCA to configure the SIM card for you.

Q: Will there be a late fee for a failed payment?

A: There is a $10 late fee if the payment has not been paid off within 14 days.