Tech Connect+ Get Support
Monday through Friday 8am to 5pm Eastern Time
Need Assistance? We're Here to Help!
Call: Reach out to our friendly Tech Connect+ support team at 1-800-543-3622 x 500 during regular business hours. We're just a phone call away!
Email: Drop us an email anytime at techconnect@fmca.com. Our team is ready to assist you with your needs.
Submit a Ticket: Simply use the form below to submit a help desk ticket. We're here to ensure you get the support you need!
Tech Connect+ Max after business hours T-Mobile support?
If you require assistance with your T-Mobile device during non-business hours, please call T-Mobile for Business End User Tech Support at 800-375-1126. We understand that technical issues can occur at any time, and we are committed to providing you with the help you need.
For your convenience, you may be asked to provide a PIN number during your call. Please use PIN number 6428 when prompted.
We appreciate your membership and thank you for choosing FMCA.
Tech Connect+ Plus after business hours AT&T support?
AT&T does not offer after hours support to our members.
FMCA Offices are closed
If the issue is urgent and needs to be addressed immediately outside of office hours, you will need to reach out directly to AT&T Support to report the issue using the phone number (800) 321-2000
Note: If asked for security PIN please say the following: "A security PIN is only required for revenue impacting account changes and is not required for Technical Support as we are not making any changes to the account".
Submit Ticket
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Seasonal Standby Request
If you wish to place your device on suspension, you can do so for up to 90 days within a calendar year, reducing your monthly price plan to $13.99.
*Please note: A minimum suspension period of 30 days is required before the device can be reactivated.
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Tech Connect+
As an FMCA member you can get great deals on technology plans to help you enjoy the RVing lifestyle while still having a reliable connection to your favorite people, activities and entertainment.
To sign up for one of these plans you must have 11 months of FMCA membership remaining. Renew your membership now to take advantage of the plan that works best for you.
RENEW NOWTech Connect+
As an FMCA member you can get great deals on technology plans to help you enjoy the RVing lifestyle while still having a reliable connection to your favorite people, activities and entertainment.
To purchase one of these plans you must have 11 months of FMCA membership remaining. Rejoin FMCA now to take advantage of the plan that works best for you.
REJOIN NOWThinking about switching to T-Mobile and wanting to keep your number?
You can keep the number you already have from another wireless or landline carrier. Transferring your number, also known as porting, is the process by which you transfer your phone number from one carrier to another. In rare circumstances, if they are unable to transfer a number to our network. This is often because T-Mobile does not have a transfer agreement with the original service provider.
- There is no charge for transferring your phone numbers.
- Wireless line: the transfer will typically be completed in 10 minutes to 3 hours.
Complete these steps to ensure a successful number transfer experience:
- Here's the information you'll need to transfer your number:
- Phone number(s) you want to transfer from your current service provider
- Current service provider name.
- Account number (usually located on your bill or service provider portal).
- Billing address(including ZIP code)
- Contact your current service provider and do the following
- Request a Porting Pin / Password(needed to move your number over
- Some accounts may require a Temporary Port Out PIN
- Some accounts may require the general account PIN/Passcode
- Confirm your device is unlocked and can be ported to another service provider.
- Request the removal of any blocks or requirements on your accounts so you can port.
- Ensure all balances are paid to your current service provider.
- Request a Porting Pin / Password(needed to move your number over
Now you can start the transition to your new T-Mobile line
- You’ll get a text message from T-Mobile indicating your number transfer has started.
- You may experience dual service during the transfer process. This is a period of up to 24 hours where service may be active on both phones. If you must call 911 during this time, stay on the line. 911 may not be able to call you back.
- After completing your number transfer to T-Mobile, any remaining lines with your previous service provider that you do not intend to keep may need to be canceled to avoid unexpected charges.
- Contact us (FMCA) to check the status of your transfer request at 1-800-543-3622.
Canceling with your current service provide
- Your account with your previous service provider must remain active to transfer your number over. Make sure you do not cancel your account until after the transfer process has been completed.
- Back up your contacts, voicemail, and text messages before transferring your number to T-Mobile. Your voicemail will reset after the port completes.
- To make sure you don't miss any important calls or texts, it's best to wait to transfer your number until after you get your new device and SIM card.
NOTE: Currently, any member who has an existing T-Mobile voice plan is not eligible to move their current plan onto the FMCA voice plan.
FAQs
Q: What is my data limit for this plan?
A: The T-Mobile Mobile Hotspot plan is a truly unlimited data plan. T-Mobile does, however, reserve the right to network manage at any point and this can happen in congested areas from time to time.
Q: Are there any requirements for the plan?
A: The service is offered only to FMCA members. You must have at least 11 months left of membership through FMCA to order.
Q: Does T-Mobile throttle video on this plan?
A: Yes, video typically streams on a smartphone/tablet at DVD quality (480p).
Q: Am I locked into this plan for a given period of time?
A: This is a month-to-month plan - you are free to cancel this plan at any time.
Q: Can I place my device on seasonal standby?
A: You are able to temporarily suspend this service and reduce the monthly fee from $59.99 to $13.99. Service may be suspended for at most 3 months over a 12-month period. If you wish to suspend your service, please contact the FMCA office at 800-543-3622.
Q: Do I own the mobile hotspot device?
A: The mobile hotspot is issued to you on a rental basis and must be returned to FMCA if you choose to unenroll or cancel. Reminder, there is a 1-time rental fee of $39.99 charged to your bank account at the time of enrollment, which is non-refundable.
Q: If I cancel, what address do I ship the device back to?
A: To cancel, log into our main website at https://www.fmca.com and then view your Member Profile. Scroll down through your profile to the "Technical Benefit Add-On" section, then find "Tech Connect +" within that section and click the “Cancel” button to begin the cancellation process.
Instructions will be provided as to where to ship the device for return, and a tracking number must be submitted through this form to finalize the cancellation.
(Please note that the cancellation process is available online only).
The device will be returned to FMCA’s T-Mobile Plan Management service at the following address:
FMCA Office
8291 Clough Pike
Cincinnati, OH 45244
The device must be received in its original condition within 15 days of the cancellation date, otherwise you will be charged a $200 fee to cover administrative costs. Additionally, the device must be returned in its original packaging or there will be a $10.00 charge to your account. You are responsible for the shipping cost to return the device to the above address.
Q: If I already have T-Mobile Service can I just add this to my current plan?
A: No, this is a stand-alone plan offered by FMCA. Do not contact T-Mobile directly about this offer.
Q: Is there a warranty on my equipment?
A: There is a one-year manufacturer's warranty on the device. Please contact FMCA first if you believe you are in need of a replacement.
Q: What about international usage?
A: Internet access on this device will work in the US, Canada, and Mexico.
Q: How does the shipping work when I order?
A: Please allow 24-Hours for order processing. Orders that are placed on a weekend day will not be processed until the following Monday.
You will receive your device within 7-10 business days at no charge. You must be present to sign for the package when it arrives.
Your device can be shipped to a mail forwarding address but you will need to take in to consideration the time it takes for your Mail Forwarding Provider to ship the device to you. Depending on your arrangement with your Mail Forwarding Provider, you may incur shipping charges.
Note: We are unable to ship to PO Boxes. Occasionally delays in processing and shipping can occur. FMCA is not responsible for shipping delays and is unable to process prorated refunds for lost service time due to delays in shipping or processing.
Q: What device will come with this plan?
A: The device included with this plan is the Inseego Mifi X Pro 5G.
Q: Can I take the SIM card out and use it in another device?
A: Yes. When you do, please contact FMCA to configure the SIM card for you.
FAQs
Q: What is my data limit for this plan??
A: The AT&T Mobile Hotspot plan is a truly unlimited data plan. AT&T does, however, reserve the right to network manage at any point and this can happen in congested areas from time to time.
Important Info
The plan being offered through AT&T is a very usable 25 Mbps max speed. The plan is still unlimited data and is truly unlimited. If you have used 100 GBs or more, and you are in a congested area, you may notice reduced speeds because of data prioritization.
Q: Are there any requirements for the plan?
A: The service is offered only to FMCA members. You must have at least 11 months left of membership through FMCA to order.
Q: How will I be billed for this benefit package?
A: The credit card that you use to enroll in the FMCA Tech Connect+ member benefit package, which includes use of a AT&T Device, will be billed on a monthly basis at the rate of $59.99. You will be billed by FMCA and billing begins at the time of enrollment, not activation.
Q: Am I locked into this plan for a given period of time?
A: This is a month-to-month plan - you are free to cancel this plan at any time.
Q: Can I place my device on seasonal standby?
A: You are able to temporarily suspend this service and reduce the monthly fee from $59.99 to $13.99. Service may be suspended for at most 3 months over a 12-month period. If you wish to suspend your service, please contact the FMCA office at 800-543-3622.
Q: Do I own the mobile hotspot device?
A: The mobile hotspot is issued to you on a rental basis and must be returned to FMCA if you choose to unenroll or cancel. Reminder, there is a 1-time rental fee of $39.99 charged to your credit card at the time of enrollment, which is non-refundable.
Q: If I cancel, what address do I ship the device back to?
A: To cancel, log into our main website at https://www.fmca.com and then view your Member Profile. Scroll down through your profile to the "Technical Benefit Add-On" section, then find "Tech Connect +" within that section and click the “Cancel” button to begin the cancellation process.
Instructions will be provided as to where to ship the device for return, and a tracking number must be submitted through this form to finalize the cancellation.
(Please note that the cancellation process is available online only.).
The device will be returned to FMCA’s AT&T Plan Management service at the following address:
FMCA Office
8291 Clough Pike
Cincinnati, OH 45244
The device must be received in its original condition within 15 days of the cancellation date, otherwise you will be charged a $200 fee to cover administrative costs. Additionally, the device must be returned in its original packaging or there will be a $10.00 charge to your credit card. You are responsible for the shipping cost to return the device to the above address.
Q: If I already have AT&T Service can I just add this to my current plan?
A: No, this is a stand-alone plan offered by FMCA. Do not contact AT&T directly about this offer.
Q: Is there a warranty on my equipment?
A: There is a one-year manufacturer's warranty on the device. Please contact FMCA first if you believe you are in need of a replacement.
Q: What about international usage?
A: Internet access is good for use in the U.S. only.
Q: How does the shipping work when I order?
A: Please allow 24-Hours for order processing. Orders that are placed on a weekend day will not be processed until the following Monday.
You will receive your device within 5-7 business days at no charge. You must be present to sign for the package when it arrives.
Your device can be shipped to a mail forwarding address but you will need to take in to consideration the time it takes for your Mail Forwarding Provider to ship the device to you. Depending on your arrangement with your Mail Forwarding Provider, you may incur shipping charges.
Note: We are unable to ship to PO Boxes. Occasionally delays in processing and shipping can occur. FMCA is not responsible for shipping delays and is unable to process prorated refunds for lost service time due to delays in shipping or processing.
Q: What device will come with this plan?
A: You will either be shipped the Franklin A-10 or the Moxee.
Q: Will this plan come with 5G?
A: No.
Q: Can I take the SIM card out and use it in another device?
A: Yes. When you do, please contact FMCA to configure the SIM card for you.
Q: Will there be a late fee for a failed payment?
A: There is a $10 late fee if the payment has not been paid off within 14 days.
AT&T©
Your Adventure Awaits.
No matter where you go, stay connected.
FMCA has teamed with AT&T to bring its members an outstanding benefit. Your benefit includes 4G LTE as a monthly service. Access to the AT&T mobile hotspot plan is included in the FMCA Tech Connect+ benefit, package-priced at just $59.99 per month, with a one-time rental fee of $39.99 for the mobile hotspot device.
Members must have at least 1 year of active membership remaining to take advantage of this Benefit Package.
Plan Benefits
The AT&T mobile hotspot will be the connecting factor that makes sharing your experiences on the road with others seamless. Take a piece of traditional home living with you without worrying about data cap limits.
Video chat with family and share life events using reliable AT&T data coverage.
Stay reliably connected with work on the road.
FAQs
Q: Can we use our own device?
A: No, the router that comes with this plan is required for the plan.
Q: Am I locked into this plan for a given period of time?
A: This is a month-to-month plan - you are free to cancel this plan at any time.
Q: Do I have unlimited data?
A: No, you are allowed to use 290GBs/mo with this plan
Q: Can I place my device on seasonal standby?
A: No.
Q: Do I own this mobile router?
A: The router is issued to you on a rental basis and must be returned to FMCA if you choose to unenroll or cancel. Reminder, there is a 1-time rental fee of $39.99 charged to your credit card at the time of enrollment, which is non-refundable.
FAQs
Q: How will I be billed for this benefit package?
A: Your billing for this benefit package will be processed through Automated Clearing House (ACH), which is a secure electronic payment transfer method. With ACH, payments are automatically withdrawn from your designated bank account according to the billing cycle. This streamlined process ensures timely payments and eliminates the need for manual intervention, providing you with convenience and peace of mind regarding your billing arrangements.
Q: Does T-Mobile throttle video on this plan?
A: Yes, video typically streams on a smartphone/tablet at DVD quality (480p).
Q: Can we use our own device?
A: No, the router that comes with this plan is required for the plan.
Q: Am I locked into this plan for a given period of time?
A: This is a month-to-month plan - you are free to cancel this plan at any time.
Q: Do I have unlimited data?
A: No, you are allowed to use 290GBs/mo with this plan
Q: Do I own the mobile hotspot device?
A: The mobile hotspot is issued to you on a rental basis and must be returned to FMCA if you choose to unenroll or cancel. Reminder, there is a 1-time rental fee of $39.99 charged to your bank account at the time of enrollment, which is non-refundable.
Q: If I cancel, what address do I ship the device back to?
A: To cancel, log into our main website at https://www.fmca.com and then view your Member Profile. Scroll down through your profile to the "Technical Benefit Add-On" section, then find "Tech Connect +" within that section and click the “Cancel” button to begin the cancellation process.
Instructions will be provided as to where to ship the device for return, and a tracking number must be submitted through this form to finalize the cancellation.
(Please note that the cancellation process is available online only).
The device will be returned to FMCA’s T-Mobile Plan Management service at the following address:
FMCA Office
8291 Clough Pike
Cincinnati, OH 45244
The device must be received in its original condition within 15 days of the cancellation date, otherwise you will be charged a $200 fee to cover administrative costs. Additionally, the device must be returned in its original packaging or there will be a $10.00 charge to your account. You are responsible for the shipping cost to return the device to the above address.
FAQs
What is the FMCA BYOD phone plan benefit?
A member exclusive benefit providing unlimited talk, text, and data that runs off the T-Mobile network. No contracts included.
What does the FMCA phone plan benefit include?
Unlimited talk, text, and data. 5GB of high-speed mobile hotspot data - Unlimited 3G speed Smartphone Mobile Hotspot after 5GB. Scam Shield, free Caller ID, Turn on Scam Block, free PROXY by DIGITS line.
How many T-Mobile discounted rate plans can I sign up for?
You are eligible for up to 8 T-Mobile lines through the Family Motor Coach Association Member Cellular Benefit Plan. If you submit more than one order it will be declined.
Does my service come with insurance?
No. The device you are currently using with have T-Mobile service but will not come with a T-Mobile or 3rd party warranty or insurance program. The device ownership is solely the owner of the device.
Can I walk into a T-Mobile store or call T-Mobile’s Customer Care to get this deal?
No. This plan is only available by placing an order on this site. If you go into a store or call T- Mobile, they will not recognize this offer nor will be able to assist you.
Can I purchase a device under the Family Motor Coach Association Mobility as a Benefit program?
The device purchase needs to be unlocked and compatible on the T-Mobile (GSM) network. Click this link (https://www.t-mobile.com/resources/bring-your-own-phone) and enter your device’s IMEI number to verify Compatibility (dial *#06# to get your phone’s IMEI).
Can I bring over an unlocked, compatible phone that I am still making payments on?
Yes! However, when you move your phone to T-Mobile, you will accelerate those charges on the closing/last invoice of your account. We recommend you call your service provider to confirm the remaining payments before signing up for this plan.
If my device is locked from my current carrier, how do I get it unlocked to bring it to the Family Motor Coach Association T-Mobile program?
Each carrier has a different way to unlock a device. Please contact your current carrier’s customer service to discover how to unlock your specific device.
Can I keep my phone number from another carrier and port it into T-Mobile?
In almost all cases, YES! Go to this site to make sure your phone number is eligible to port over to T-Mobile. (It is rare, but a phone number may not be eligible to port if T-Mobile does not have coverage in the same area code as your current phone number)In almost all cases, YES! Go to this site to make sure your phone number is eligible to port over to T-Mobile. (It is rare, but a phone number may not be eligible to port if T-Mobile does not have coverage in the same area code as your current phone number)
How do I port my existing phone number into T-Mobile?
First, check your eligibility. Second, contact your current service provider and do the following: Request a Porting Pin / Password (needed to move your number over.) Some accounts may require a Temporary Port Out PIN. Some accounts may require the general account PIN/Passcode. Confirm your device is unlocked and can be ported to another service provider. Request the removal of any blocks or requirements on your accounts so you can port. Ensure all balances are paid to your current service provider. Now you can start the transition to your new account.
What is a porting PIN? How is it different from my account PIN?
A porting PIN is used by some carriers as an extra layer to ensure a device and/or a phone number is intending to leave its network. A porting PIN is ONLY used when a device and/or a phone number is moving to another carrier. A porting PIN is typically 6 or 8 digits and is only valid for a short period of time.
This is different from your account PIN, which used almost exclusively when you interact with the carrier’s customer service department to prove you are who you say you are. Account PIN’s are typically 4 digits long and do not change unless you decide to change it.
Will my old service automatically turn off once I switch to the Family Motor Coach Association T-Mobile program?
Every carrier is different and there are several variables to consider. A good rule is to wait until you have written confirmation that your phone number has been successfully ported to T-Mobile. If you cancel your current service before that happens, we may not be able to access your current phone number for porting.
How do I swap a SIM card?
Can I opt out of the Phone Plan Benefit?
Yes, follow the cancellation instructions provided on https://fmca.hyperionportal.com.
I broke my FMCA T-Mobile phone; how can I get a replacement?
This is a bring-your-own-device plan. Unfortunately, if your equipment is broken, you will have to replace it yourself.
I lost my SIM Card; how do I get a replacement?
Submit a support ticket explaining your situation and requesting a new SIM on https://fmca.hyperionportal.com.
I am currently with T-mobile and want to move my plan onto FMCA.
Currently, any member who has an existing T-Mobile voice plan is not eligible to move their current plan onto the FMCA voice plan.
Who do I contact if I have questions not covered by this FAQ?
Email Support: techconnect@fmca.com
Call Support: (800) 543-3622 or (513) 474-3622
T-Mobile Signup instructions
Thank you for selecting Tech Connect+ Max as your plan of choice!
To sign up with Tech Connect+ Max, you must proceed to the Hyperion portal and make sure you have your FMCA membership information. Before you do, please read the instructions and notes below:
- When you hit the signup button below, you will be taken to the Hyperion portal where you will select a plan by clicking "Add to Cart" on the plan of choice.
- Follow the on-screen instructions to add the plan to your cart. After you have added it, click the "Proceed to checkout" button.
- If you already have an account with Hyperion through Tech Connect, log in using your email and the password you created previously. Otherwise, click; "Create an account."
- If you create an account, your account information should be as follows:
- First name:
- Last name:
- Email:
- Member Number:
- Create the account using your preferred password and make sure to save the password somewhere. You will need this password to log into your Hyperion account and to view your profile with T-Mobile. If you plan to order another device, cancel a plan, or make updates to your plan, you will need to log into the Hyperion dashboard.
Bring Your Own Device for Cellphone and Hotspot
Members will be responsible for verifying and/or ‘unlocking’ their current devices for use on the carrier network (carriers such as T-Mobile provide a verification tool that can be linked on the Customer Member Form: https://www.t-mobile.com/resources/bring-your-own-phone).
Hyperion Terms and Condition
Please read Hyperion's terms and conditions carefully when you checkout through the Hyperion portal. You are creating an agreement with Hyperion - our fulfillment partner - and it covers important information such as cancellations, changes and payments.
Service Maintenance Notice
Signups for the Tech Connect+ plan offered through FMCA are currently unavailable due to maintenance. Please check back again later for an update.
